The Code informs you about our products, services, and customer care policies. Airacom Limited has prepared it in line with guidance published by Ofcom on 15th August 2003.
OUR COMMITMENT TO YOU
Whilst we may not provide all the component parts of our services ourselves we will liaise with our suppliers to ensure that any problems with their services are resolved promptly.
We are committed to providing you with the highest quality of customer service. When we purchase our services from wholesale provider(s), we choose those providers carefully to ensure that you get a high-quality service. We make every reasonable effort to supply services that satisfy your requirements. We work to all relevant laws and regulations.
HOW TO CONTACT AIRACOM
Please contact our Customer Relations Team or your Account Manager. They are available Monday to Friday between the hours of 09:00 and 17:30 by:
Telephone: +44 (0)330 175 8374
Post: Airacom Limited, 3rd Floor, 207 Regent Street, London, W1B 3HH
OUR PRODUCTS & SERVICES
We provide the following products and services:
- Push-to-Talk Group Communications Software
- Workforce Management, Dispatch & Command Centre Software
- Fixed Line Voice Calls & Lines
- On-Premise and Hosted Telephone Systems
- System Maintenance & Training
- Managed Services
- IT Services & Support
- Data Connectivity
- Mobile Voice Calls & Lines
- Non Geographic Numbers
- Location-Based Services
For more details on any of our products and services, or to place an order, please contact our Sales Team on 0330 175 8374.
TERMS AND CONDITIONS
Details of the specific conditions relating to your contract will be set out in the documentation provided when you first subscribed to our services and on our website.
You should note that these terms and conditions are specific to the service being supplied and, for example, those for push-to-talk, may vary from those for lines, calls, hosted telephony or data services as an example. If you are unsure about which terms and conditions apply to your contract, please contact our Customer Relations Team on 0330 175 8374.