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How cloud technology is transforming the travel and tourism industry

Why the travel and tourism industry needs to take advantage of cloud hosted technology to reduce costs and offer deliver outstanding customers service

Highly competitive and historically dominated by larger companies, the travel and tourism industry contributes $8.9 trillion to the global economy, accounting for 10.4% of global GDP, and employs 3.8 million people in the UK. The industry is facing challenges, including adapting to changing consumer expectations and optimising business operations. The pandemic has resulted in the loss of 62 million jobs globally, according to the World Travel and Tourism Council (WTTC), with the UK industry, hit particularly hard. Businesses now seek new, innovative ways to streamline their operations while cutting costs and maintaining service levels.

Airacom is helping travel and tourism companies do just that by upgrading and switching outdated and costly legacy systems to the latest cloud-hosted technology. Cloud systems provide lower monthly costs, increased security and more flexibility for remote and hybrid working. We are seeing a significant number of businesses in this sector reduce their operating costs by cutting their office costs. Cloud telephony and Unified Communications as a Service (UCaaS) are becoming the enabler. With real-time data analytics and reporting, travel and tourism businesses can flex their operation to match their demand and make informed decisions to respond to changing market conditions quickly. It also enables businesses to offer personalised experiences to their guests, increasing guest satisfaction and loyalty. Talk to our team about updating your legacy systems to cloud technology and we are confident we can help your business to reduce its costs, giving you a competitive edge in the market.

Travel and tourism Industry Challenges

Retail Space:

Travel and tourism businesses with retail space can reduce costs and enhance customer experiences through innovative technology solutions. Adopting Unified Communications as a Service (UCaaS) can help reduce the need for physical meetings and travel while improving productivity and connectivity. By updating legacy systems with the latest cloud technology, businesses can reduce costs and improve efficiency. Cloud phone systems also offer flexibility and cost savings compared to traditional phone systems. By utilising these technologies, travel businesses can streamline their operations and provide personalised services to customers, giving them a competitive edge in the market.

Customer Service:

Travel companies can improve customer service by adopting cloud phone systems or cloud-based call centre solutions with integrated phone, email, video, and messaging capabilities. These solutions allow teams to work remotely or in a hybrid capacity from the office, providing flexibility and continuity of service. Real-time data analytics and reporting enable businesses to respond quickly to changing market conditions and offer personalised experiences to customers. Cloud technology also provides increased security and lower costs than traditional phone systems. By utilising these innovative solutions, travel companies can improve customer service, and enhance team productivity.


Travel companies face numerous security challenges, including cybersecurity threats, data breaches, and theft. To overcome these challenges, travel companies can adopt innovative technologies such as cloud-based solutions, encryption, and multi-factor authentication and mobile threat defence MTS apps to protect company issued mobile devices. Cloud-based solutions provide increased security through data encryption, access control, and regular backups, ensuring that data is protected in the event of a breach. By leveraging these technologies, travel companies can protect themselves and their customers from security threats, enhance trust, and improve their reputation.

Equipment Hire:

Travel companies can benefit from hiring push to talk radios, two-way radios, mobile SIM cards, and portable WiFi broadband connectivity for events and projects. These technologies improve communication, enhance team coordination, and provide flexibility. Hiring on a short-term or long-term basis reduces upfront costs and allows businesses to scale their operations. Push to talk communication offers near global coverage over any IP network. Mobile SIM cards offer cost-effective data and voice for international travel. By leveraging these technologies, travel companies can enhance productivity and provide a better customer experience.


Stay connected across multiple locations with Airacom push to talk

Airacom push-to-talk technology offers travel and tourism companies near-global coverage over any IP network, enabling instant and reliable communication across multiple locations. Our technology enhances team coordination, reduces response times, and improves customer experiences, making it ideal for trips, outdoor adventure activities, event management, and transportation.

Airacom PoC is cost-effective, easy to use, and compatible with a range of Android and iOS devices, including smartphones, tablets, and rugged handsets.

Transform your travel retail store with our business connectivity solutions

Our business connectivity and broadband services are designed to help travel retail stores improve their in-store connectivity and reduce costs. Our tailored solutions provide reliable and high-speed connectivity, enabling stores to operate efficiently and respond to customers quickly.

Whether providing connectivity for point-of-sale systems, offering free Wi-Fi to customers, or upgrading your existing WiFi and broadband to meet the UK’s switch to an ALL-IP network by 2025, our solutions can help travel retail stores achieve their goals.

Superfast Fibre Broadband

Instore WiFi Services

Travel industry Enterprise mobility

Rugged Devices

Hiring rugged devices for exhibition companies provides durable and reliable technology for harsh event environments.

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PoC Radios

Hire POC radios for long term or short term travel hire with near national coverage over any 3G, 4G, 5G and WiFi network.

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Two Way Radios

Hiring two-way radios improve travel communication, safety, and productivity for short and long term radio hire.

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Threat Defence

Hire mobile threat defence to protect event operations from security threats, increase your security posture and reduce risks.

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SIM Only

Get seamless and reliable mobile SIMs for travel by hiring SIM-only packages for short or long term event hire using Vodafone, O2 or Three SIMs.

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Staff Tracking

Staff tracking enhances travel safety and security, improves staff accountability, and helps to facilitate emergency response management.

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Future proof your business with a cloud hosted phone system that saves you money

Upgrading outdated telephony systems to the ALL-IP network with cloud-hosted phone systems is essential for travel and tourism companies to meet the UK’s PSTN and ISDN switch-off. Cloud-hosted phone systems enable remote and hybrid working, while real-time data analytics and reporting so that your team can make informed decisions and respond to customer engagement faster.

By switching, travel and tourism companies can streamline their operations, reduce costs, and enhance customer experiences, giving them a competitive edge in the market.

Microsoft Teams Direct Routing

MS Teams Operator Connect

Travel and Toursim Call Centre Communication Systems

Horizon Collaborate UCaaS Platform

Cloud Business Phone Systems
Microsoft Team Director Routing
Business Rugged Smartphones

Experience the toughness and durability of our rugged devices for the travel industry

As the travel industry becomes increasingly mobile, rugged smartphones and tablets are becoming essential tools for businesses in this sector. Our rugged devices are designed to withstand the toughest environments, from extreme temperatures to harsh weather conditions, making them perfect for outdoor and adventure activities.

With features such as GPS, NFC, and high-quality cameras, our devices enable travel companies to offer personalised experiences to their guests, improving customer satisfaction and loyalty. Rugged devices provide reliable and secure communication, enhancing team coordination and ensuring smooth operations. Our devices are versatile and can be used across various travel sectors, including transportation, event management, and hospitality.

Rugged Smartphones

Rugged Tablets

4G LTE PoC Radios

Two Way Radios

Hazardous Area Mobile Devices

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Don’t let mobile threats compromise your travel business

According to a recent report by IBM, the travel and tourism industry is the second most targeted sector for cyber attacks after financial services. Cyber threats such as phishing, ransomware, and data breaches can have a devastating impact on a business’s reputation and bottom line.

Our mobile threat defence (MTD) platform offers an affordable and effective solution to protect travel companies against these threats. Our MTD platform can safeguard both BYOD and company-issued smartphones from cyber threats and malware, ensuring that sensitive data is protected. At a nominal per-user per-month fee, our MTD platform is an affordable solution for travel companies looking to safeguard their business and their customer’s data.

Explore Security for Events

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Mobile threat defence
Rugged Smartphone Mobile Threat Defence
Office Printer Lease

Save up to 40% on print costs with our managed print services for the travel industry

Our managed print services are helping travel companies to save up to 40% on their print costs. As the travel industry becomes increasingly digital, travel companies still rely on print materials for marketing, operations, and customer service. Our managed print services provide an affordable and effective solution for travel companies to streamline their printing processes, reduce waste, and cut costs.

Our services include regular maintenance, remote monitoring, and automatic supply replenishment, ensuring that travel companies have a reliable and efficient printing system in place. By leveraging our managed print services, travel companies can increase their profitability and focus on their core business activities.

UK Managed Print Services by Location

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Travel Workforce management
Airacom Fleet Tracking

Enhance safety and security in the travel industry with our advanced vehicle telematics solutions

Our advanced telematics solutions for the travel industry provide real-time tracking and data analytics, allowing businesses to optimise routes, improve driver behaviour, and enhance safety and security. With integrated systems, our solutions provide seamless and efficient experiences for travel companies and their customers while reducing costs and meeting regulatory compliance.

Track your travel vehicles

Monitor your high-value assets

Protect your most important assets with global people tracking and emergency alerting

Our employee people tracking solutions for travel and tourism companies offer real-time location tracking and historical data analytics for operational efficiency and enhanced safety and security. With emergency alerting and integration with other systems, our solutions provide a seamless experience for employees and guests while reducing liability risks.

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Resource management software

Workforce management systems

Airacom Vehicle Tracking
Business services for travel companies

Professional voice and data services for travel companies

Push to Talk

Replace two-way radios with Airacom APTT push to talk offering near-national coverage over any IP network.

Workforce Management

Enhance frontline safety with location monitoring, geofence clock, clock out, incident reporting, and job allocation for travel staff.

Cloud VoIP

Reliable cloud-hosted phone systems to connect all of your travel and toursim workforce with leading business critical communications.


Get superfast business broadband to run your travel retail locations, cloud applications and enterprise SD-WAN services.

Business Mobile

Improve site productivity with the right mix of rugged devices using a business-only 4G and 5G superfast network.

Travel Retail WiFi

Business WiFi packed with the security and flexibility your travel retail chain needs with built-in failover and redundancy.

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Utility Push to Talk Communications
Mobilise your workforce

Replace two-way radios with Airacom push to talk offering near national coverage over any IP network.

Business Intelligence Console
Connect your project site

Utilise IoTs and Sensors to gain real-time data analytics across your sites to make informed business decisions

Workforce Management Software
Protect your team

Enhance workforce safety with location monitoring to better manage employees operating remotely or alone

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