Dispatch Console Software
Improve operational effectiveness with dispatch console software
Today more than ever, companies require cutting-edge workforce management solutions to connect and collaborate, increasing productivity and workforce safety. Whether your team is working remotely or at the project site. Equip your operation with the tools to manage your frontline workforce, dispatch and incident management situations and improve response times, increasing your operational efficiency.
Used by enterprise businesses, governments, emergency services and field engineering teams. The Airacom dispatch console enables your back office teams to manage your entire frontline workforce faster, safer and more efficiently. Your back office operation needs to keep in constant contact with your field force. Dispatch console software delivers real-time voice and SMS messaging, presence, location monitoring, and emergency incident management across large groups or individuals.
Dispatch console features
Control room software
Coordinate with your frontline team in real time
Control Room Communication
Make your control rooms more efficient with instant voice and messaging, incoming call alerts, emergency alarms, maps, and location tracking to manage frontline operations.
Page Me or Auto Answer
Set page me to queue incoming or private calls allowing controllers to accept or reject calls. Auto answer can be configured in less busy times to automatically answer incoming one-to-one calls.
Transmit an announcement to all users in the organisation, no matter which PTT session they are active in. Recipients cannot respond and will return to their regional radio talk group once the broadcast ends.
Multi-Channel Work Area
Manage up to 64 group channels within the dispatch console, plus one emergency session and one general purpose session (one-to-one, private group, ad-hoc group, or conference group).
Establish a conference call with a predefined group of users that need to hear a voice or SMS message. Conference calls have a higher priority than radio channels. All users will be hijacked from other sessions to call with the controller and return to the original talked groups once the conference session ends.
Dispatch console controllers with a dispatcher role can intervene in a PTT call and override any user already in a PTT call session to talk.
Ad Hoc Group Call
Dispatch console controllers can select individual users from the contact list or via the map to establish a call. The priority of this call is higher if the dispatcher role includes the supervisor priority call. Users are hijacked from their regional channels and more users can be added to an Ad Hoc session during a call. Users return once the session ends.
Cross Controller Collaboration
A controller can establish a push to talk call, or send SMS and multimedia messages from the same organisation. In emergency events raised by a user in distress, a controller that started to handle the case may transfer them to other controllers simply by re-issuing the alarm on behalf of the user in distress. A controller in distress can raise an alarm that other controllers or users in a closed emergency group will receive.
APB – All Points Bulletin
The controller can transmit in all active sessions in the dispatch console. Unlike the Emergency Broadcast, this transmission is done only in the channels the controller has joined. Users in channels the controller has not joined will not hear the APB broadcast.
Dispatch console controllers can select a contact from a contact list or via the map and establish a private call. The dispatch console can set private calls to have a higher priority than standard calls hijacking a user from other calls in favour of the call with the controller.
Airacom dispatch console
Scalable and secure encrypted end to end group communications
Secure communications is critical to protect your intellectual property and conversations. The Airacom PoC platform with dispatch console supports AES-256 end-to-end encryption with optional increased security generating random secure key authentication every time the PTT button is pressed. Used by SMEs, Enterprises and Governments, the Airacom dispatch console is highly configurable in LMR, DMR and PTT over broadband environments.
Broadcast up to 7500 users
Supports large talks groups with up to 1200 users
Create an unlimited number of physical talk groups
Connect multiple affiliated organisations
Collaborate between dispatch console users
Interoperability with LMR and DMR networks
Full 360 situational awareness platform with resource management
Airacom dispatch console software with dynamic situational awareness delivers real-time data driven insights into your frontline operations. Give your team the tools to make business critical decisions when it matters and enhance the management of your distributed workforce.
Everything in the dispatch console plus:
Attendance Monitoring Clock In-Out
Smart Geofence Job Check-I
Digital Forms and Questionnairs
Compliance and Incident Reporting
QR Code Scanning
Decision making assistant with incident management
When incidents happen, your back office controllers need to take action fast. Managing fast-moving incidents with day-to-day operations can be challenging. Bring your frontline and back office teams together to rapidly respond, resolve and continuously learn from incidents.
Identify Active Sessions
Quickly identify which dispatch console channels are active and not active with coloured microphone symbols.
User Presence Identification
Understand which users are online available, offline unavailable or in do not disturb mode with full visibility of user presence.
Find the Closest Team Member
The Airacom dispatch console highlights the user in distress on the map. In addition, a list of the nearest users appears, enabling the dispatcher to establish calls to these users from the dispatch console.
Ambient listening can be enabled automatically for emergency calls so the dispatch controller does not need to active ambient listening per call, saving time to listen to and manage the incident.
Emergency Incident Reporting
Airacom PoC system automatically records major events associated with an emergency incident, including the time the call arrived, the time of acknowledgement by the controller and the time of case closer. A full report of all events can be generated and saved in PDF or Excel.
Advanced user location
Advanced user location with smart geofencing rules and alarm monitoring
Airacom dispatch console with advanced GPS tracking, user visibility and rule-based geofence positioning to track users or groups entering and leaving a marked area. Raise alarms when location rules are violated and track the location of your field personnel outdoors with GPS and indoors using BLE beacons.
Users can turn location reporting off when off duty
Create up to 200 geo-fences with tracked users
Triggered alarms auto-centre the onscreen map
Operational and incident debriefing with dispatcher session playback
Operational debriefing is essential for the improvement of your organisation and it plays a critical role in your investigations and training when incidents or critical situations occur.
All emergency calls and responses made by the controller are recorded with time and date stamps. Logs are saved in PDF or CSV formats as evidence.
The full location history of the users involved in an incident can be retrieved from the archiver, and reports can be saved in PDF or CSV formats.
Dispatcher Session Playback
Voice recording is enabled for calls which the controller participates. Any voice message transmitted during an incident can be searched by date, time, type of call and name of the transmitting user.
For modern teams
Push to talk over WiFi
Push to talk (PTT) over WiFi uses the existing wireless network and access points for resiliency and redundancy.
Real Time Location Services
Real time location services for indoor and outdoor tracking of personnel, assets and vehicles.
Push to Talk Software
Group communication over a highly secure wide area cellular network with national & international coverage.
LTE PoC Radios
Buy, rent or lease the latest next generation LTE PoC radios, or combine them with our PTT plans.
Save money on your industrial rugged smartphones and get the best tech for your business.
Manage your remote and frontline workforce with our all in one resource management solutions.
Powerful wifi solutions to better serve your businesses more effectively
For many businesses, WiFi is classed as the fourth utility and is deemed critical to their infrastructure no matter the location or size of the business. Airacom WiFi ensures businesses have the coverage and speed to run critical applications like Airacom WiFi PTT to keep connected and collaborating. Our on-premise WIFi services include:
Managed WiFi Services
Push to Talk over WiFi
Access Point Installation & Management
Security and Wireless Network Resilience