Microsoft Teams Direct Routing

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Get advanced voice services with Microsoft Teams Direct Routing

Why enable Microsoft Teams Direct Routing? Get free calls and enhanced call control over carrier-grade infrastructure to enable your organisation to maximise the value of your Microsoft Team’s environment.

Microsoft Teams has been a popular choice for businesses to conduct voice and video conferences with colleagues and clients. However, with the introduction of Direct Routing, organisations can now leverage Teams in a more comprehensive manner. By enabling Teams as a fully cloud-based unified communication solution with enterprise-grade telephony services, businesses can make and receive calls seamlessly. This new capability allows organisations to unlock the full potential of Microsoft Teams as a unified communication solution.

Direct Routing for Teams

Get Direct Routing for Microsoft Teams & boost collaboration

Using Direct Routing for Microsoft Teams can help businesses boost collaboration by expanding the calling capabilities of the platform beyond internal calls to include external calling. This means that users can make and receive calls to and from any phone number, including mobile and landline numbers, from within the Microsoft Teams platform. By enabling external calling, businesses can streamline communication and collaboration, and eliminate the need for separate phone systems, resulting in a more efficient and cost-effective solution.

Direct Routing also offers more flexibility and control with improved call quality and reliability, which is essential for businesses that rely on communication for productivity and customer satisfaction. Companies switching to Direct Routing for Teams benefit from:

More cost-effective vs a phone system

Cheaper than Microsoft Calling plans

Cloud-based, no expensive initial outlay

Automated provisioning, no PowerShell required

More features with business continuity & disaster recovery

FREE minutes included with call plans and bundles

Pooled call bundle minutes per user

Carrier-grade resilience and scalability

Certified SBCs & Triplicate 10GB interconnects into Azure

Making the most of Teams with Direct Routing & Airacom SIP trunks

Many businesses already utilise Microsoft Teams for internal voice & video collaboration. They can now benefit from the ability to make and receive calls by enabling Microsoft Teams as a full cloud-based UC solution with Enterprise-grade telephony.

Benefit from leading SIP Trunks

Simplified & fast provisioning

Enhanced call control features

Carrier-grade infrastructure for reliability

Switch to direct routing

Get free calls to 01, 02, 03 local & national numbers, plus UK mobiles with selected plans

Take Microsoft Teams Direct Routing with a call plan and benefit from up to 2,000 minutes to 01, 02, & 03 plus 2,000 minutes to UK 07 mobile numbers monthly with selected Direct Routing plans.

Direct routing benefits

What are the benefits of Microsoft Teams Direct Routing?

Airacom’s Microsoft Teams – Direct Routing solution offers a powerful combination of SIP Trunk services and the highly popular Microsoft Teams communication platform. Our expertise in SIP implementations is second to none, making us one of the largest service providers in the UK with a strong reputation for technical excellence. Our solution is designed to fully integrate with Microsoft Teams, providing full PSTN breakout for external calling without the need for expensive on-premise equipment or Microsoft Calling Plan licenses.

As a managed service, our Teams Direct Routing deployment provides high levels of resilience and availability with triplicate entry points into Microsoft Azure. You can trust that your communications are secure and fully supported, so you can focus on your business. Transitioning from your current PBX phone system is easy, and there is no need to purchase any hardware or support. Our automated provisioning for Direct Routing eliminates the need for any PowerShell knowledge, making it simple to get started.

With Airacom’s Microsoft Teams – Direct Routing, your business can take advantage of a highly cost-effective and efficient communication solution that is fully scalable, secure, and reliable. Enjoy the benefits of seamless integration and business-critical services with the power of Microsoft Teams, all backed by our technical expertise and exceptional customer support.

Is Direct Routing supported?

We have full management support, from simple provisioning to our UK-based support teams available 24 x 7 x 365. We provide industry-leading SLAs and are as committed to helping you grow your business as we are to our own.

Cost saving

Microsoft Teams Direct Routing offers significant cost savings per user compared to Microsoft’s calling plans, allowing you to maximise existing 365 license costs. With free calls to landlines and mobiles. (subject to terms and conditions)

Can we port our numbers?

Yes, you can. Our number porting team can liaise with you so that you retain the same geographic number wherever you are when you set up Microsoft Teams Direct Routing with Airacom.

Can we access call statistics?

Yes, you can. We provide online access to a comprehensive range of call statistics so your teams can make informed business decisions. We also provide access to advanced management information regarding call handling efficiencies, productivity, call patterns and caller behaviour. This data includes time to answer, call waiting time, call outcome, and caller details statistics so that you can embrace digital transformation.

Direct Routing Overview

Microsoft Teams Direct Routing business benefits

Cost Saving

Direct Routing from Airacom is significantly cheaper compared to Microsoft’s calling plans.

Number Termination

01, 02, 03 and 08* termination with no number translation. Termination charges would still apply for 08 numbers only.

Gain productivity

Once you add the ability to make and receive external calls, your Teams platform becomes a true Unified Communications tool.

Flexible Working

Don’t be tied to an on-site PBX, or be issued with a company mobile phone, to make and receive external calls.

Customer Service

Respond to customer enquiries more efficiently if you can take external calls anywhere, on any device.


Direct Routing links the PSTN to Teams through Session Border Controllers (SBCs) and a SIP Trunk platform.

Expert Support

We offer step-by-step account management, taking care of every aspect of the Direct Routing solution.

Service Desk

We deliver leading support with a 24×7 service desk and dedicated support teams to keep your services running.

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SIP trunk call manager

The SIP trunk call manager is a value-added service that combines all the call control and business continuity services your business needs. Get a comprehensive suite of inbound call-handling tools, to improve your customer service, or better manage your sales enquiries. Benefit from robust features including:

Call hunt groups

Call queueing


IVR (interactive voice response)

Divert on busy, no reply, failure

Destination pass-through


Advanced Statistics

Date routing

Low Cost SIP Trunks
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