Utilities
Optimise your utility field operations with real time data and voice services
Airacom utility business communications to overcome outdated infrastructure, inefficient labour utilisation, project data-gathering, poor communication, and the unpredictability the utility sectors pose with customers, weather events and fulfilment issues.
Airacom addresses the utility sector’s core business challenges of outdated infrastructure, inefficient labour utilisation, and communication barriers by offering advanced unified communications and collaboration solutions. Our platforms integrate voice, video, and messaging, enabling real-time collaboration for fast decision-making for improved efficiency, safety, and service quality. By empowering utilities to stay connected and responsive, Airacom plays a crucial role in overcoming operational hurdles, optimising demand forecasting, and reducing costs, ensuring companies remain competitive and secure.
Connect remote teams: Ensure seamless collaboration between field personnel and HQ with voice, video, and messaging – all on one platform, accessible from any device.
Respond faster: Streamline communication during outages, emergencies, and environmental events for quicker resolutions and improved safety.
Boost efficiency: Empower mobile workforces with real-time data access, remote work capabilities, and field issue reporting for increased productivity and cost savings.
Make smarter decisions: Leverage data-driven insights to optimize operations, forecast demand, and reduce costs.
UTILITY OPERATOR CHALLENGES
Modernising utilities with cloud, mobile & IoT
Legacy IT and communication systems pose significant challenges for utilities, including difficulty integrating new technologies, lack of scalability, security risks, and limited mobility. These challenges can hinder innovation, limit agility, and result in higher costs and suboptimal performance. Utility operators must address legacy systems and invest in new cloud-based solutions, mobile applications, IoT devices and technologies that can replace and comply with legacy systems.
How tech empowers utilities in a tight talent market
Utility companies face a skilled labour shortage as experienced workers retire, challenging attracting and retaining talent in a competitive labour market. To address this, utilities must invest in training and development programs to ensure their workers have the necessary skills. Rugged mobile devices can provide significant benefits, enabling engineers to access critical site information and gain support in real-time, improving their efficiency and accuracy in diagnosing and addressing issues.
How Airacom connects frontline heroes for faster fixes
The lack of communication and collaboration tools can be a significant challenge for frontline utility engineers, particularly when managing assets and coordinating activities in the field. Airacom push-to-talk, unified communications, and rugged mobile devices can all play a role in overcoming these challenges with real-time voice and messaging collaboration combined with access to internal ERP systems, customer information and diagrams to work on the problem on the first visit.
Digital tools keep utilities ahead of the curve
The impact of extreme weather and natural disasters can result in reactive maintenance and worker safety risks, requiring utility companies to balance the need for restoring services with safety and access challenges. Adopting digital transformation can help companies stay ahead by enabling predictive maintenance and real-time data analysis, while mobile devices provide access to critical information, and intrinsically safe tablets ensure worker safety in hazardous environments.
Utility Business communications
Enhancing field operations with Airacom’s ultra wide area push to talk communications
Airacom’s Push to Talk over Cellular technology transforms field operations for utility companies, enabling instant, direct voice communication for individual and group conversations. This solution bridges distances effortlessly, with near national coverage over any 4G LTE, 5G and Wireless network, ensuring that field-based utility engineers and head office remain in constant, seamless contact.
Instant Communication: Airacom PTT enables utility field workers to communicate instantly with their head office and dispatch teams to coordinate tasks or respond to service requests, improving customer satisfaction and operational performance.
Group Collaboration: Utility projects often require multiple engineers working across large distances. Airacom PTT enables multiple engineers to communicate using talk groups, facilitating the coordination of large-scale projects or responding to emergency situations.
Location Monitoring: Dispatch operators can get real-time location visibility of your engineering team to provide engineers with technical support or respond faster to emergency situations or service requests.
Short-term and Long-Term Two-Way Radio Hire
Explore Airacom IT Procurement Services
Unified communications for next generation utility operators
Enterprise UCaaS is a key element in digital transformation, as it delivers a secure, cost-effective, and easy-to-use communication solution that is highly scalable, flexible, and versatile for utility operations.
Enhanced Mobility: Mobile devices and applications provided through unified communications can enhance field worker mobility, allowing them to work remotely and access critical information and communication tools from anywhere.
Better Customer Service: Unified communications can help utility operations respond more quickly and accurately to customer requests, improving customer satisfaction and loyalty.
UCaaS: Transforms utilities with seamless communication
Discover the future of utility operations through Unified Communications as a Service (UCaaS), where every team member connects effortlessly in the office or the field. UCaaS overcomes traditional communication barriers, enabling a leap in operational efficiency and service delivery.
For Office Teams:
Instant Coordination: Direct video links allow for swift issue resolution between dispatch and customer service, enhancing customer satisfaction.
Smart Decisions: Access to real-time analytics ensures proactive management, preventing disruptions before they occur.
Team Unity: UCaaS erases departmental divides, fostering a culture of efficiency and collaboration.
For Field Engineers:
Continuous Connectivity: Rugged devices provide essential data access, improving diagnostic accuracy and service speed.
Knowledge Sharing: Instant communication channels facilitate real-time support and problem-solving, optimising safety and efficiency.
Safety Ensured: Durable devices guarantee constant connection, which is essential for safety in extreme conditions.
The case for speed: Why UK utilities need ultrafast broadband connectivity today
The UK’s utility sector is undergoing a fundamental transformation. Cloud-based software is replacing legacy systems, demanding more bandwidth. Hybrid and remote working models are gaining traction, blurring the lines between office and field. To meet these demands and remain competitive, fast broadband is no longer a luxury; it’s a necessity. The Case for Speed: For UK utility companies across water, electricity, gas, and other services, the benefits of fast broadband are clear:
Operational Efficiency: Streamlined workflows, faster data access, and enhanced collaboration lead to improved productivity and cost savings.
Customer Service: Faster response times, proactive communication, and seamless online interactions lead to satisfied customers and improved brand loyalty.
Empowered Workforce: Mobile tools and cloud-based applications enable a flexible and efficient workforce, boosting morale and attracting top talent.
Innovation Potential: High-speed connectivity unlocks the full potential of advanced technologies like IoT and AI, driving further innovation and future business-proofing.
Upgrade to Ultrafast Business Fibre Broadband
Utility Companies Must Prepare for the PSTN Switch-Off
Does your Office Need a High-Speed Lease Line?
Utility Enterprise mobility
PoC Radios
POC radios offer instant communication over cellular or WiFi networks, improving worker safety and productivity for utility field operations.
Intrinsic safety and ATEX certified devices for utility workers in hazardous areas
In the high-stakes utility sector, where technicians confront explosive risks daily, traditional communication tools fall short, risking safety and efficiency. ATEX-certified devices by Airacom bridge this gap, ensuring technicians in perilous, harsh, hostile and hazardous environments can safely collaborate with remote experts, access critical data, and conduct repairs without sparking danger. Speak to our team about upgrading your existing utility business communications devices today.
Explore Hazardous Area Devices
Zone 1 – Division 1 Smartphones
Explosion Proof Smartphone Cases
Utility operator WFM Solutions
Advanced fleet tracking for utility field operations to improve vehicle & asset visibility
The reliable operation of public and private utilities is essential, but it can be a challenging task for utility companies to monitor a large number of vehicles, and equipment regionally or nationally. Airacom’s GPS tracking system provides the live location of all vehicles and assets tracked and can improve your operational efficiency, reduce costs, and deliver better service to your customers.
Print smarter, save greener: We optimise printers for eco conscious utility operators
In the UK, utilities are advancing sustainability, yet the environmental cost of traditional printing practices remains high. Modern print-IT software and efficient printers are pivotal for greener operations. These solutions reduce waste with secure pull printing, enable mobile and double-sided printing, impose quotas, and track costs, while energy-efficient printers with auto-off functions cut energy use.
This shift not only slashes costs and carbon footprints but also bolsters corporate images and engages employees in sustainability. For UK utilities aiming for eco-friendly efficiency, adopting comprehensive print-IT solutions and consulting with Airacom offers a pathway to a sustainable, cost-effective future.
Energy Efficient Printers and Photocopiers
Utility business communications
Explore how we help utility operations connect and collaborate
Push to Talk
Replace two way radios with Airacom APTT push to talk offering near national coverage over any IP network.
Workforce Management
Enhance frontline safety with location monitoring, geofence clock, clock out, incident reporting, and job allocation.
Cloud Hosted VoIP
Reliable cloud hosted voice phone systems for next-gen utility operators connecting head office with remote and hybric working.
Office Connectivity
Get superfast office and site business broadband to run your internal business-critical applications and services from Fibre to SD-WAN.
Business Mobile
Improve site productivity with the right mix of rugged devices using a business only 4G and 5G superfast network.
Mobile Broadband WiFi
Remote and hybrid broadband solutions packed with features, security and flexibility over 4G and 5G connectivity with built-in failover.
Powering the grid with seamless utility business communications & data services across the UK and beyond
Imagine a world where control room staff collaborate effortlessly with field engineers, instantly diagnosing and resolving outages. Picture technicians seamlessly access critical data and manuals on ruggedised devices, ensuring safety and efficiency even in remote locations. This is the reality that Airacom is helping today’s utility champions overcome their challenges. Explore our diverse range of business services available in your region.
Utility business communications
Mobilise your workforce
Replace two-way radios with Airacom push to talk offering near national coverage over any IP network.
Connect your project site
Utilise IoTs and Sensors to gain real-time data analytics across your sites to make informed business decisions.
Protect your team
Enhance workforce safety with location monitoring to better manage employees operating remotely or alone.