Optimising healthcare delivery with the power of unified communications

The healthcare sector faces a number of significant challenges, including an ageing population, increasing demand for services, and the need to adopt new technologies to meet the demand for patient care and regulatory and compliance changes.

To address these challenges, the healthcare industry is increasingly turning to unified communications, electronic health records, and advanced data analytics to increase efficiency, streamline internal communication, and improve patient care. By leveraging a unified approach to digital transformation technologies, healthcare providers can manage patient care more effectively while optimising workflows, and improving overall response times.

As the healthcare sector continues to face significant challenges, the adoption of digital technologies will be critical to achieving success and maintaining a competitive edge. Providers that invest in a UCaaS approach and embrace digital transformation will be better equipped to meet the needs of their patients, navigate regulatory changes, and remain competitive in a rapidly evolving landscape.

Healthcare Industry

Communication challenges:

In the healthcare sector, effective communication and coordination among healthcare teams is critical, yet it can be challenging due to the dispersed nature of healthcare workers. These challenges can lead to delays, miscommunications, and pose a threat to patient safety. To tackle these challenges, healthcare providers can leverage advanced communication technologies like unified communications and cloud hosted telephony from Airacom.

Updating legacy systems:

Legacy systems can result in project delays, increased costs, lower productivity, and poorer patient outcomes. Moreover, such systems are challenging to integrate with new technologies, expensive to maintain, and pose major security risks to sensitive patient data. To overcome these challenges, healthcare providers should consider migrating their systems to the cloud offering improved security and lower costs.

Meeting workforce compliance:

With a large workforce spread over an equally large area, healthcare providers can find it challenging to ensure that they are meeting regulatory requirements related to employee safety, including risk assessments, providing adequate training, and implementing safety systems and emergency response plans. Worker location monitoring can be used to overcome these challenges.

Improving patient care services:

Improving patient care and service delivery with the use of technology to help speed up patient waiting times and reduce the stress on the NHS. Project planning, scheduling and workforce management software, combined with advanced telematics to monitor asset and employee locations in real time can play a role in improving the overall care provided to patients while reducing costs and streamlining healthcare operations.


Airacom push to talk

Effective communication is crucial for patient safety and high-quality care in the healthcare sector. Airacom’s Push-to-talk (PTT) technology offers instant voice and messaging collaboration between workers, supervisors, and dispatchers, connecting care workers, emergency response drivers, and back office personnel through dedicated talk groups.

Improved collaboration: Promote collaboration between healthcare workers and departments leading to better decision-making and problem-solving on the job site.

Increased efficiency: Streamline communication and reduce the time it takes to relay information between colleagues to increase productivity and efficiency.

Enhanced safety: Improve the safety of your remote and geographically dispersed frontline workers to quickly and easily alert others to potential dangers or emergencies.

Unified Communications

The healthcare industry is adopting cloud hosted telephony to improve efficiency, reduce costs, and enhance security, with cloud technology enabling greater collaboration and flexibility for remote teams compared to legacy voice and data services which are costly to maintain and present a security risk to cyber threats.

Improved efficiency: Cloud telephony streamlines healthcare communications with call routing, forwarding, and voicemail-to-email features, improving response times and efficiency.

Cost savings: Cut on-premises hardware and reduce upfront and ongoing maintenance costs by switching to the cloud saving healthcare providers significant costs.

Enhanced security: With the growing number of cyber attacks against healthcare organisations, secure communication is vital. Cloud hosted voice and data provide strong security with encryption and access controls, to safeguard patient information.

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